FAQ

Q. How many packs of Prestretched Hair should I order? 

A. We advise you to consult with you hair stylist before purchasing to determine the exact amount. Below is a chart with suggested amounts:

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Q. How many packs of Custom Ombre Hair should I order? 

A. We advise you to consult with you hair stylist before purchasing to determine the exact amount. Below is a chart with suggested amounts: 

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Q. When will I receive my order? 

A. Our goal is to have your order in your hands as quickly as possible. Please allow for 3 - 4 business days to process your order. All orders are shipped via UPS Ground Shipping with a guaranteed 1-5 delivery time. Expedited Shipping is available upon request. 

 

Q.  Can I receive a refund? 

A. All sales are final. For any concerns about your order, please contact  our Customer Support Team at CustomerSupport@xclusiveleigh.com. Please allow 2 business days for response.